Privacy policy

Last Updated: July 26, 2022

At JOYELY, LLC (“JOYELY,” “We,” “Us,” or “Our”), we have a few fundamental principles:

We don’t and won’t ask you for personally identifying information unless we truly need it. To make this Privacy Policy easier to read, https://joyely.com and our products and services and are collectively called the “Services.”
We don’t share your personally identifying information with anyone, except as needed, for marketing purposes, or to provide service or product support, to comply with the law, or to protect our rights.

We don’t store personal or customer information on our servers unless required for the on-going operation of our Services.

This Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Services. We are not responsible for the content or privacy practices of third parties or other users.

We recommend that you exercise caution before you voluntarily disclose personally identifiable information to other users, on publicly accessible or displayable parts of the Service, or through third-party links on third-party websites or platforms.

If you have questions about deleting or correcting your personal data please contact our Support team at support@joyely.com.

Collection and Use of Information

Registration Information

In order to utilize some of the Services you will need to set up an account with us, we require certain identifying information that will be linked to your account, including your name and email address. We encourage you to exercise caution before voluntarily disclosing other types of personally identifying information about yourself, and prohibit you from disclosing any personally identifying information about another person, whether another account holder or not. Personally identifying information generally includes, but is not limited to, a person’s name, address, professional titles, company affiliation and any other information that is able to identify an individual.

Names

Members who wish to contribute comments or participate in the interactive question and answer portions offered at the end of some of our Services, including webinars, may communicate using a chat box visible only to JOYELY (and no other Members), or may use our platform to participate audibly. JOYELY will only ever refer to you by your first name only, in creating a dialogue with you, which will be audible to other Members participating in those certain Services, whether live, or archived. We encourage you to exercise caution before voluntarily disclosing other personally identifying information about yourself, and prohibit you from disclosing any personally identifying information about another person, whether a Member of JOYELY or not. Personally identifying information includes, but is not limited to, a person’s name, address, social security number, driver’s license or other identification number, job title and employer (especially if the employer is small, or the position is unique to the individual).

Email Addresses

We do not and will not send spam, sell or rent your email address or any social media login account (“Account”) information to third parties, except as described in “Marketing” below. We do not disclose, sell, share, trade or give away a user’s personal information to third parties, except as needed for completing payment and billing transactions through the services of payment processing vendors, or where a user has otherwise opted-in to marketing (see below), if applicable.

Marketing

We may contact you with marketing and promotional information (in accordance with your marketing preferences) about products and services that we or our affiliates/partners offer, and to send you information regarding us, our affiliates, or our partners (see below “Accessing and Updating Your Personal Information” for information about how you can opt-out of receiving marketing communications from us at any time.) Marketing data purchased from third parties may be combined with information we already have about you and may be used to create more tailored advertising products. We may share or sell your personal data with third parties who use it for their own purposes if you provided consent.

Logging Statistics

Like most website operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request.

What website you came from to get here

How long you stay for

What kind of device you’re using

We use this information to better understand how our visitors use our website, and to maintain Services.

Location Information & IP Addresses

We do not collect or store location data through your use of the Services. Internet Protocol addresses indicate the location of a User’s computer or mobile device on a network connected to the Internet. Providing Services to you may result in the logging of IP addresses for systems administration, troubleshooting purposes and to prevent prohibited account sharing. While this may be used to infer an approximation of your location when using certain features of the Services, we do not log IP addresses to track your session. If you are an account holder, we may link IP addresses to personally identifiable information in order to monitor account sharing and prevent prohibited activity.

Data Aggregation

In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used internally to improve services or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.

Cookies

Your use of the Services may result in the assignment and storage of session cookies to recognize your access privileges. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you, and can only be read by a server in the domain that issued the cookie to you. We use cookies to help us identify and track visitors, their usage of and preferences on our website. Visitors who do not wish to have cookies placed on their computers or mobile devices should set their browsers to “Refuse Cookies” before using our Services, with the drawback that certain features of our Services may not function properly without the aid of cookies.

Protection of Certain Personally Identifying Information

We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying information.

We discloses potential personally identifying information only on an as needed (or required) basis as follows:

To Our employees that: (i) need to know that information in order to process it on our behalf or to provide the Services; and (ii) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the Services you consent to the transfer of such information to them.

As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.

When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request

If We becomes involved in a merger, acquisition, or any form of sale of some or all of its assets. In the event of a merger, acquisition, or any form of sale of some or all of Comet.ml assets, we will ensure that the acquiring organization agrees to protect personal information in accordance with the commitments we have made in this Privacy Notice, and that the acquiring organization will provide notice before personal information, customer information, or business information becomes subject to a different privacy notice.

To any other third party with your prior consent to do so. We do not sell your personal information to third parties.

Feedback & Support

If you send us a request (via a support email or one of our feedback channels), we reserve the right to publish it (stripped of all personally identifying information, of course) in order to help us clarify or respond to your request or to help us support other users (i.e. create an FAQ database).

We may provide technical support to service your Account(s) with us. In order to do so, we may use certain personally identifying information, with your consent, to access your account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other personally identifying information viewable on your Account pages. As with all other information, we promise to hold any information we encounter in the process of providing support to the highest possible security and protection standards.

Accessing and Updating Your Personal Information

To review, access, or update your personal information to review its accuracy, or request deletion please contact us at support@joyely.com.

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal or other account information we maintain within forty-five (45) days of your request. We provide this access so you can review, make corrections, or request deletion of your information. If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.

Please note that any changes you make will be reflected in our active user database within a reasonable time, however we may retain information you submit for backups, archiving, prevention of fraud, to satisfy legal obligations, or otherwise we reasonably believe there is a legitimate reason to do so.

You can opt out of receiving marketing communication we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the emails we send you or by contacting us at support@joyely.com.

Additional Information for International Users

If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where Our servers are located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how its stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence, however, our collection, storage and use of your Personal Information will at all times be governed by this Privacy Policy.

EU Users

If you are a resident of an EU nation and use our Services from within the EU, you acknowledge that any information that we collect and store, for the limited purposes outlined above in this Privacy Policy, will be collected and stored outside of the EU. For avoidance of confusion, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data” in the EU.

Brazilian Users

The personal information collected, stored, used and/or processed by Us, as described in this privacy policy, are collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection, use, storage and processing of your personal information by Us as described.

By clicking “I Accept,” you consent to the collection, use, disclosure, and processing of your personal information in the manner described in this Privacy Policy, including our procedures related to cookies and IP addresses. We store data about or from you in the US. You understand that the US does not have the same level of protection for personal information that exists in other countries. Your consent is voluntary, and you may revoke your consent by opting out at any time. If you choose to opt-out, we can no longer provide you with the Services. If you have enabled cookies on your web browser, you consent to our use of cookies as described in this Privacy Policy.

Security

To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your personal information.

We encourage you to help us by also taking precautions to protect your personal data when you use the Services. Change your Account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection.

Privacy of Minors

We do not promote or offer the Services for use by anyone under the age of 13 (“minors”). JOYELY does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform, or host any of your Sites that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at support@joyely.com.

Business Transfers

If the ownership of JOYELY substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that JOYELY enters bankruptcy, you understand that any stored personally identifying, and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer or merging entity of JOYELY may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

We may change or modify this Privacy Policy from time to time, in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy.